Complaints
Firm: Brokerfish Limited — a licensed Labuan Insurance Broker (Licence No.: BS200863).
Contact: [email protected]
Last updated: 31 August 2026
1. Tell us
If anything about our service has fallen short, email [email protected] with Complaint in the subject line. Include what happened, when, and any quote or policy reference you have — it lets us look at the right records first.
2. What happens next
Your complaint is handled personally by the firm’s principal officer. We acknowledge it, investigate against our records of your quotes and applications, and give you a written response. If we got something wrong, we say so and put it right.
3. Complaints about an insurer
Decisions about acceptance, policy terms and claims are the insurer’s. If your complaint is about one of those, we will help you take it through that insurer’s own complaints process — every policy wording sets one out, and we can point you to the right pages and contacts.
4. If you are not satisfied
Brokerfish Limited is licensed by the Labuan Financial Services Authority (Labuan FSA), Malaysia. If you are not satisfied with our final response, you can raise the matter with Labuan FSA at labuanfsa.gov.my.